Frequently Asked Questions

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept payment via Credit Card, Paypal, All orders are charged in AUD upon checkout.

CAN DISCOUNT CODES BE USED ON SALE PRODUCTS?

Discount codes are valid on Your  reduced items and during sale periods.

WHAT ARE YOUR SHIPPING COSTS & DELIVERY TIMES?

Orders received before 2pm will be shipped on the same day.
Please allow up to 1 week to dispatch during sale periods, especially during our Boxing Day & EOFYS sale period and when there are multiple public holidays.

HOW DO I TRACK MY PACKAGE?

You will receive a shipping confirmation from us when your order has been dispatched from our warehouse, and a second email with your Tracking Number once the package has been processed with the Courier Company.
If you have received notification from the courier company that your order has been delivered but you have not received it, we recommend first calling them directly to investigate further.  

DO I HAVE TO PAY DUTY CHARGES OR IMPORT TAX ON INTERNATIONAL ORDERS?

Payment and knowledge’s of taxes and duties that may apply to your purchase are your responsibility and Buddha Wear cannot be held responsible for any additional charges. 

CAN I RETURN AN ITEM?

Please see our Returns page.

HAVE YOU RECEIVED MY RETURN?

Although our orders go out quickly, it can take up to 14 days for returns to arrive at our warehouse depending on the service you use. 
Once we have received your return, we will process it within two business days. You will be notified via email when your return has been received and your store credit or refund has been issued.

Please note our business hours are Monday to Friday, 9AM-5PM AEST.

Can I return an item I purchased online in one of your concept stores?

Items purchased through our online store can only be returned through our online store.
Orders placed online cannot be exchanged or refunded in any of our concept stores.

Can I return an item I purchased in one of the concept stores online?

If you purchased an item in any of our concept stores and wish to return it, please contact the store directly.

Can I return an item I purchased through one of your retailers to you directly?

If you wish to return Buddha Wear item that you purchased through one of our retailers, please contact them directly.
We do not accept returns on items that were not purchased through our online or concept stores.   

Do you restock items that have sold out?

While our basic are restocked each season, Buddha Wear is constantly evolving. We are always looking for new ways to improve sustainability and quality, therefore no two seasons are the same.
The best way to keep up to date with all our new styles is to join our mailing list.